Case Study: Operational Efficiency Gains from WMS

A large mid-western manufacturer of electrical products for commercial, industrial, hazardous and adverse environments has extended Oracle WMS to gain significant efficiencies in its warehouses. Stretching back as far as the early 1800s, this company has been an industry leader and their brands are known for their durability, safety, quality, easy installation and  global availability.  The company maintains its leadership by taking advantage of new technology as it becomes available.

Business need

With a continuous need for increasing efficiency as well as providing rapid response to internal and external customers, the client contacted Computer Technology Resources (CTR) to help them implement the right solution via Oracle Warehouse Management System (WMS). CTR consultants were a part of project scope definition as well as analyzing the warehouse in Memphis to understand existing pain-points and system constraints.

Scope of the project

CTR met with relevant stakeholders and prioritized requirements. Scope definition also involved extensive interaction with warehouse business and supply chain users in order to understand and document To-Be business processes.

Strategy, Execution and Implementation

This extensive Oracle WMS implementation strategy involved executing the following tasks:

  • Worked with the client on a Mobile Supply Chain Applications (MSCA) implementation strategy.
  • Determined MSCA Scanner Vendor evaluation strategy by identifying different test parameters that will allow workers to operate in any extreme weather conditions
  • Spearheaded Transportation Management System (TMS) software evaluation which assisted the client management team to decide on the best fit TMS vendor
  • Setup Warehouse Organization for receiving, picking, shipping, returns, label generation
  • Created Picking and Put-Away rules to address the client’s business requirements
  • Designed and finalized the Oracle WMS-TMS integration flows
  • Integrated Wave Management process with Precision for freight rating to minimize shipping cost
  • Designed custom picking by using Pick-by-Label process
  • Designed the complete pallet building process in Order Management by generating Container License Plate Number (LPN) and shipping goods in pallets by having unique LPN using Oracle Pick, Pack and Ship API’s.


Part of implementation also involved training the ‘super users’ and documenting the complete process for quick references and learning. Some specific actions involved:

  • WMS boot camps for business and IT super users to help them leverage Oracle’s WMS capabilities and features.
  • Documentation of functional processes related to MSCA customizations, Task Splitting, Shipments, and Replenishment.

Time to Completion

The entire project was completed while under short lead times and strict deadlines. The End to End project took fifteen months and the handover was completed on the final day with a walkthrough.  As a final acceptance of the deliverables, the users validated common functionalities and processes.  Acceptance was received shortly thereafter.


Oracle’s WMS system was successfully implemented. Customizations were developed and deployedby CTR based on the client’s requirements. It is critical that customizations and extensions arecarefully designed so as not to affect Oracle Support. This is always an important consideration when dealing with a supported system.

Benefits and Return on Investment

The client saw the results of implementing Oracle WMS and the subsequent return on investment (ROI) from day one. Some benefits included:

  • Significant Cost savings due to reduced time spent in searching for an item in the warehouse.
  • Associated labor efficiency due to automated and tracked systems.
  • Efficient warehouse management as the WMS system directs where the material is put away.
  • Efficient management of shipping and freight charges yielding considerable savings.
  • Ability to pick different types of orders by using specific wave templates.

Know More

To know more about customization and integration of Oracle WMS system, please contact Dick Kenny at 714-912-9719 or email

Case Study: Warehouse Improvement Project

Are you looking for new ways to engage customers? Or do you want to simplify, renew, or strengthen existing technology? At CTR, we provide the ideas and innovation necessary to thrive in a digital landscape. From assessing the pros and cons of Tableau to examining individual case studies, our blog contains plenty of idea and advice about how we can help you operate better and stronger.

A large manufacturer and distributor of clever, innovative products for babies and children

have seen a significant increase in its sales volume over the past few years. This has put
pressure on its warehousing operations, and to maintain its position as a leader in the
industry it has had to make significant improvements. Let’s see how the company did it.

Business Need
The company reconfigured its warehouse and installed a narrow lane layout for the efficient use
of available space. This gave them more room, but as a result, the company needed to:

Strategy, Execution, and Implementation
Our team at Computer Technology Resources (CTR) worked with the users to understand their
priorities and functional requirements. Based on these business process requirements,
customizations were deployed on their systems.

Time to Completion
The project was successfully completed under strict timelines. Regular Milestones were
tracked and achieved resulting in an end-to-end project timeline of only two and a half

The project was successfully completed under strict timelines. Regular Milestones were
tracked and achieved resulting in an end-to-end project timeline of only two and a half

Benefits and Return on Investment
The customizations resulted in cost savings as well as supported the company’s vision to
generate operational efficiency wherever possible. As a result, they now serve not only 4 main
customers but all of their customers more efficiently and have recognized better margins. The
company felt that it was definitely a WIN-WIN!
• Reduce Picking time for its 4 main customers by picking complete pallets from the Pallet
sub inventory instead of picking by individual Order Pick.
• Reduce replenishment into Loose Picking sub inventories.
• CTR implemented Bulk Picking which enables picking higher Units of Measure (UOM) and
fulfills multiple orders with a single pallet by combining the demand for multiple
shipments into a single pick.
• CTR introduced Bulk Pick functionality which reduces travel distance for Picking and the
number of replenishments to the Pick face which is the space on a racking system onto
which a pallet can be loaded. CTR customized WMS Picking rules to support a Full
License Plate Number (LPN) Pick which is not supported with Oracle Standard Bulk
Picking. This customization ensures no partial picking from the Pallet sub inventory.
• CTR implemented Min/Max replenishment and directed Put Away from Pallet
• Super users were trained on the usage and processes related to Bulk Picking
• Extensive educational and process flow documents were created to support the users
post Go-Live